Support
Support
Help with setup, troubleshooting, or questions.
Quick help
Common questions before you reach out.
Does it work outside Safari?
No. MapLink Router only works in Safari with the extension enabled.
Why didn’t a link redirect?
The link may be unsupported, the website is not allowed in Safari settings, or redirects are disabled in extension options.
If you chose Selected Websites, MapLink Router runs only on sites you explicitly allow.
Why did the wrong map app open?
iOS can open another installed map app first. Best results when only your preferred map app is installed.
What about Private Browsing?
Safari may disable extensions in Private Browsing unless you enable “Allow in Private Browsing.” Test in a normal tab first.
The extension settings page won't open.
Force-quit Safari and reopen it, then try again. If it still doesn't appear, toggle the extension off/on in Settings -> Apps -> Safari -> Extensions.
Contact
Contact support
If something isn’t working as expected, send us a message. We usually reply within 1–2 business days.
Prefer email? Write to support@sigmology.ch.
Billing & refunds
Purchases and refunds are handled by Apple. To request a refund, use reportaproblem.apple.com.
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